In case of loss, misplacement, robbery, theft or misappropriation of access data to the Eupago plataform, or suspicion of fraud, the Eupago account holder must immediately notify Eupago through the fastest means, without any undue delay, and transmit all the information they have.
The communication must be addressed to the person responsible for the SIRT (Security and Incident Response Team) - Telmo Santos, by phone to 222 061 597 or via e-mail to fraude@eupago.pt
The prices can be consulted at the offices and public attendance places of Eupago - Instituição de Pagamento Lda, and at www.eupago.pt. The Commissions and Expenses flyer may also be consulted on the Bank Customer Portal at www.clientebancario.bportugal.pt. All values are subject to VAT at the legal rate in effect.
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Do you have any questions or do you need help?
Contact our services at Porto or Lisbon
(*) +351 22 206 1597(*) Call at the cost of the national fixed phone line