In case of loss, misplacement, robbery, theft or misappropriation of access data to the Eupago plataform, or suspicion of fraud, the Eupago account holder must immediately notify Eupago through the fastest means, without any undue delay, and transmit all the information they have.
The communication must be addressed to the person responsible for the SIRT (Security and Incident Response Team) - Telmo Santos, by phone to 222 061 597 or via e-mail to fraude@eupago.pt.
Eupago has achieved ISO/IEC 27001:2022 certification for its Information Security Management System, reinforcing its commitment to security, trust and the continuous improvement of the processes that support its payment solutions.
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ISO/IEC 27001:2022 is an international standard for information security management systems.
In practice, it sets requirements for companies to identify risks, implement controls, monitor processes and continuously improve how they protect the information under their responsibility.
For companies operating in payments, data and digital services, this certification is an important sign of operational maturity, internal discipline and commitment to good security practices.
The certification awarded to EUPAGO - INSTITUIÇÃO DE PAGAMENTO focuses on its Information Security Management System.
Information security management system that supports the provision of payment methods, the provision of account information services, the provision of payment initiation services, and the management of payment accounts.
More than a certificate, this certification reinforces Eupago’s commitment to trust, transparency and continuous improvement. It reflects the adoption of information security practices and management processes covered by the certified system.
Processes assessed according to international standards, with a focus on information security management.
Greater transparency around Eupago's commitment to security and compliance in an industry where reliability is essential.
An additional trust factor for companies that rely on digital payments, integrations, account services and operational processes based on security best practices.
An ongoing commitment to improvement, as certification requires continuous monitoring, review, and maintenance of the management system.
Details of the ISO/IEC 27001:2022 certification that attest to Eupago's commitment to information security.
The certification demonstrates that Eupago's Information Security Management System has been assessed and certified in accordance with the requirements of the ISO/IEC 27001:2022 standard, within the defined scope. In practice, it shows that processes, controls and management practices are in place to support information security, with monitoring and continuous improvement.
The audit process includes the analysis of security documentation, procedures and records, as well as the practical verification of processes in Eupago's day-to-day operations.
It may also include interviews with teams and an assessment of how security controls are implemented, monitored and maintained.
This helps confirm that the Information Security Management System is not only documented, but also integrated into the Eupago’s practices and responsibilities.
It is the set of policies, processes, responsibilities and controls that an company uses to manage information security in a structured way.
Its purpose is to support the confidentiality, integrity and availability of information through consistent management, monitoring and continuous improvement practices.
You can access the official certificates on this page, available in Portuguese, English and Spanish. View Certificates
The certificate is valid until 7 May 2029.
AENOR is an international certification, inspection and training organization, recognized in the Iberian and European markets for the assessment and certification of management systems.
In Eupago’s case, AENOR was the entity responsible for assessing and certifying the conformity of the Information Security Management System with the requirements of the ISO/IEC 27001:2022 standard, within the certified scope.
ISO/IEC 27001:2022 certification reinforces Eupago’s commitment to information security and the continuous improvement of the processes that support its payment solutions.
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FISCAL DATA
Taxpayer number 513212744
Share capital 1.000.000,00 €
00351 22 206 15 97
(Chamada para a rede fixa nacional)
geral@eupago.pt
Praça Artur Santos Silva 74, 4200-534 Porto (Portugal)
Rua General Firmino Miguel, n.º 12 C
1600-300 Lisboa, Portugal
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