This privacy policy describes how we collect, store, use and protect your personal data and how we comply with data protection rules. The values set out in this Policy complement the principles established in the General Code of Conduct on information control and confidentiality.
The protection of privacy and personal data is a fundamental commitment of Eupago - Instituição de Pagamento, Lda., towards the data owner.
In accordance with the terms of Regulation (EU) 2016/679 of the European Parliament and Council, of the 27th of April of 2016 on Personal Data Protection, and with Law no. 58/2019, of August 8, we would like to inform you that the personal data collected on this site is the responsibility of Eupago - Instituição de Pagamento, Lda., registered at Praça Artur Santos Silva 74, 4200-534 Porto, taxpayer no. 513 212 744 and registered at the Commercial Registry of Porto. We are responsible for processing of personal data defined in the General Data Protection Regulation.
Personal data means that all information relating to an identified or identifiable natural person, directly or indirectly, such as, but not limited to, name, civil or tax identification number, location and contact details, or other elements specific to his or her physical, physiological, genetic, mental, economic/financial, cultural or social identity.
Eupago collects and processes personal data for the following purposes:
Eupago is committed to guarantee the security of the information it holds as well as all resources associated to it, whether they are procedural, technological or human. Information protection is crucial for the strategic success of the organization and for business sustainability.
For this purpose, Eupago has adopted several security methods, technical and organizational, in order to protect personal data against destruction, loss, alteration, unauthorized divulgation or access or any other form of illicit treatment, including data encryption.
The management of information security and the systems that support it is carried out ensuring, through an approach based on risk management and continuous improvement, the confidentiality, integrity and availability of information. Protecting these three pillars of information security ensures the image, reputation and credibility of the organization and its production processes with employees, partners and customers.
EuPago only keeps and processes your personal data for the period necessary or mandatory to accomplish the purposes of the treatment, applying information retention criteria appropriate to each treatment and in line with the applicable legal and regulatory obligations.
In this way, personal data may be retained for different periods depending on its legal relevance or the duration of the contractual relationship.
Any visitor to the Eupago site can subscribe the newsletter. Cancellation and alteration of data relating to the sending and receipt of the newsletter are the subscribers responsibility. All newsletters can be sent to friends or known persons of the subscriber. Subscriptions can be cancelled, and the subscriber should contact Eupago for this purpose.
Eupago proceeds to the definition of profiles by legal imposition and in the context of the regulatory framework applicable to the financial activity, where we highlight the obligations under the prevention of money laundering, terrorism financing and fraud. The profile definition in these contexts happens in the context of the execution or performance of the contract with the client or based on legal procedures.
Additionally, Eupago will be able to proceed to the definition of profiles for statistical and advertising purposes, namely to inform about products and services available. In this context, the data subject may, at any time, exercise his or her rights, including:
For any questions or to exercise their rights, the data subject may contact the Data Protection Officer.
Eupago processes your data entirely within the territory of the European Economic Area (EEA) and has no plans for any international transfer of data.
The Institution does not share personal data with any entity, ensuring data confidentiality and compliance with the Privacy Policy implemented in accordance with applicable legal requirements.
However, exceptionally, in compliance with legal obligations and/or judicial orders, under the legal duties of collaboration, Eupago may transmit the personal data of customers to public institutions and authorities.
In the terms of the legislation in force, the data subject is entitled to the following rights:
You can exercise these rights by contacting the Data Protection Officer mentioned below.
We will respond within a maximum of 30 days from the time we receive your request.
The data owner has the right to receive a copy of his or her personal information in our possession.
The company has the right to charge a small tax (15€) for the administrative and processing costs of any order placed.
Eupago has a Data Protection Officer (DPO) who assumes the following functions:
For any questions about the Privacy Policy or the exercise of your rights, the Data Protection Officer should be contacted through the following channels:
Eupago is governed by a policy of monitoring and continuous improvement of its policies and procedures. In this way, the information contained in this Policy is submitted to an update at any time. If changes are substantial, users will be notified via e-mail and/or telephone.
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Do you have any questions or do you need help?
Contact our services at Porto or Lisbon
(*) +351 22 206 1597(*) Call at the cost of the national fixed phone line
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Lisboa
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Avenida Prof. Dr. Cavaco Silva, |
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Porto
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Praça Artur Santos Silva, 74 4200-534 Porto, Portugal |
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Madrid
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Cost.ª de los Desamparados, 2 28014 Madrid, España |
